Last updated Feb 25, 2020
Plan
Plan your work with helpful tools and resources
Consumers
My Health Pad
Access Health & Community created the My Health pad to educate and empower clients to be more involved in their healthcare.
MoreGovernment Reports
Report of the Victorian 2014 Consultation on Health Literacy
This report was prepared for the Department of Health Victoria, under the advice of the Health Literacy Subcommittee of the Participation Advisory Committee of the Victorian Department of Health. It is intended the Report of the Victorian 2014 Consultation in Health Literacy will be one of the inputs to the development of the Department of Health’s next Consumer Participation policy, which was evaluated in 2014.
MoreHealth Literate Organisations
Make it Easy: A Handbook for Becoming a Health Literate Organisation
The Make it Easy handbook is a joint HealthWest Partnership and Inner North West PCP project designed to support organisations to become health literate.
MoreVictorian PCP Health Literacy Course
The Victorian Primary Care Partnerships have developed a free online health literacy course to improve organisational health literacy responsiveness.
MoreGippsland Guide to becoming a Health Literate Organisation
The Gippsland Guide to becoming a Health Literate Organisation aims to support a consistent approach for health organisations in their understanding, awareness and implementation of best practice health literacy. This Guide will provide organisations with a range of information, tools and resources that can be used to become a health literate organisation.
MoreEnliven Organisational Health Literacy Self-Assessment Resource
The Enliven Organisational Health Literacy Self-assessment Resource can be used to guide and inform development as a health literate organisation. The resource expands on each of the 10 attributes and suggests ways that every organisation can work towards meeting these goals.
MoreBuilding Health Literate Organisations Toolkit
Produced by the Lower Hume Primary Care Partnership, this toolkit is designed to provide health services with strategies to implement the 10 attributes of a health literate organisation.
MoreEvaluating the Ripple Effect - Health Literacy Projects
Evaluating the Ripple Effect includes a series of three evaluation reports that have been developed to examine different aspects of the project and are a must read for people who want to understand the drivers, enablers and barriers to creating health literacy change within organisations.
MoreHELPER E-news
HELPER - Health Literacy Practice in the Eastern Region
The HELPER E-newsletter is a Primary Care Partnership health literacy initiative for the Eastern Metropolitan Region.
Practice Tips
The Power of Words
A quick guide to having conversations about alcohol and other drugs.
MoreGuide to Producing and Sourcing Quality Health Information
The Guide to Producing and Sourcing Quality Health Information from the Centre for Health Communication and Participation, La Trobe University was developed to help Victorian health services produce or source quality health information for people who use their services.
Teach-back: A technique for better communication
Teach-back: A technique for better communication by Health Issues Centre demonstrates the use of the Teach-back method during consultation with a patient, and is a best practice communications method for addressing health literacy.
Working with Women with Disabilities infographic tip sheet
The Domestic Violence Resource Centre Victoria and Women with Disabilities Victoria have produced an infographic tip sheet which provides practical advice on how practitioners can support women with disabilities.
Language Matters - guide for AOD workers
Language is powerful - especially when discussing alcohol and other drugs (AOD) and the people who use them. This downloadable guide provides AOD workers with best-practice guidelines on how to use language to empower clients and reinforce a person-centred approach.
MoreQuick Reference Style Health Literacy Guide
Access Health & Community created written communication guidelines to help staff create meaningful written information for the community. The guidelines will make it easier for our community to navigate, understand and use the information and services we provide to take care of their health and wellbeing.
MoreRefugee & Migrant
Australian Refugee Health Practice Guide
The Australian Refugee Health Practice Guide can be used by doctors, nurses and other primary care providers to inform on-arrival and ongoing health care for people from refugee backgrounds, including people seeking asylum.
MoreUseful Websites
Centre for Culture, Ethnicity & Health
The Centre for Culture, Ethnicity & Health has a Health Literacy Hub where you will find a number of resources.
MoreACSQHC Communicating for safety portal
Published by the Australian Commission on Safety and Quality in Health Care (ACSQHC) the Communicating for safety portal is based on the Framework for Communicating for Safety.
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